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Product Technical Support

To help us provide you with a speedy resolution, please include details of your sample type (e.g. species, cell/tissue type), RNA quality, input amount(s), protocol modifications used, sequencing instrument and formats, and indexing details; as well as which kit(s) were used (e.g. Kit name, Catalog no., lot no(s)).

Useful results to include as attachments that will help us evaluate your issue more thoroughly include: RNA quality data, library prep traces, PCR cycle numbers, sample yields, sequencing run charts and metrics (or basespace run links), and any relevant data analysis results (e.g., fastqc reports, mapping statistics, etc.). If you need a link to upload larger data files please let us know in the Description and we will set this up for you.