Jira Service Management

To help us provide a fast and accurate resolution, please include details about your sample type (such as species and cell or tissue type), RNA quality, input amount, any protocol modifications, sequencing instrument and read formats, indexing strategy, and the specific kit used (including kit name, catalog number, and lot number).

Please also attach any results that will help us assess the issue more thoroughly, including RNA quality data, library preparation traces, PCR cycle numbers, final library yields, sequencing run charts and metrics (or BaseSpace run links), and any relevant data analysis outputs such as FastQC reports or mapping statistics.

If you need a link to upload larger data files, mention this in the Description section and we will set one up for you.

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