Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
We would love to hear about your experience! Your feedback and suggestions help us to continuously improve Lexogen's products, support and NGS services for you. Thank you for your valuable feedback!
{"xsrfToken":"33f944551f485c57d10e3ae5dee77ec2b6e794da_lout","branding":{"id":"4","key":"fc","name":"Customer Feedback","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00394f","headerLinkHoverBGColor":"#00394f","headerBadgeColor":"#00394f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0a136aca-c2f6-4162-8e51-d63587603637/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdjOWZiMC0xZmVjLTRlNGMtOTk0NS1hOTBmM2EyYjMwNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhMTM2YWNhLWMyZjYtNDE2Mi04ZTUxLWQ2MzU4NzYwMzYzNyI6WyJyZWFkIl19LCJleHAiOjE3NjU2MTI0MTQsIm5iZiI6MTc2NTYxMTgxNH0.e8W0VRcgUWaeE7zaqlDCnq9PLCyK9o5n01lFbWPRDeM&client=c97c9fb0-1fec-4e4c-9945-a90f3a2b304e&mode=fit","logoId":"0a136aca-c2f6-4162-8e51-d63587603637","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Lexogen Customer Portal!","sharedPortalName":"Lexogen Customer Portal ","userInitialAnnouncementHeader":"Please select an option below to contact our Technical Support team!","userInitialAnnouncementMessageWiki":"<p>Find more technical information in the online Frequently Asked Questions (on each <a href=\"https://www.lexogen.com/products\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Product Page of our website</a>), or check out our <a href=\"https://www.lexogen.com/resources/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support Resources Page</a>. You can also contact us anytime via email at <a href=\"mailto:support@lexogen.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@lexogen.com </a></p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Lexogen Customer Portal!","sharedPortalName":"Lexogen Customer Portal ","announcementHeader":"Please select an option below to contact our Technical Support team!","announcementMessage":"Find more technical information in the online Frequently Asked Questions (on each [Product Page of our website| https://www.lexogen.com/products]), or check out our [Support Resources Page| https://www.lexogen.com/resources/]. You can also contact us anytime via email at [support@lexogen.com | mailto:support@lexogen.com]","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003c5a","helpCenterTitleColor":"#f8f8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bfb03d5c-1b8d-4132-91ce-c3005af2e2ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdjOWZiMC0xZmVjLTRlNGMtOTk0NS1hOTBmM2EyYjMwNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmYjAzZDVjLTFiOGQtNDEzMi05MWNlLWMzMDA1YWYyZTJhZSI6WyJyZWFkIl19LCJleHAiOjE3NjU2MTI0MTQsIm5iZiI6MTc2NTYxMTgxNH0.Qnw4HU8MX5a32Y9UcbjdTge145K4WY7P4Q3t00pdApM&client=c97c9fb0-1fec-4e4c-9945-a90f3a2b304e&height=300&mode=fit","bannerMediaApiFileId":"bfb03d5c-1b8d-4132-91ce-c3005af2e2ae","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"fc","projectId":10003,"serviceDeskId":4,"name":"Customer Feedback","description":"<p>We would love to hear about your experience! Your feedback and suggestions help us to continuously improve Lexogen's products, support and NGS services for you. <br> Thank you for your valuable feedback!</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10018","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Please share your feedback and suggestions on Lexogen's products, support, and NGS services, so we can continue to serve you best!</p>","icon":10560,"iconUrl":"https://lexogen-customerportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10560","groups":[5],"key":""},{"id":"10019","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>We welcome any complaints as an opportunity to ensure the quality of our products, support and services meet your needs and expectations. Please select a complaint category below and we will be in touch to help asap!</p>","icon":10559,"iconUrl":"https://lexogen-customerportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10559","groups":[],"key":""},{"id":"10040","name":"Distribution Complaint","descriptionHtml":"","callToAction":"Distribution Complaint","introHtml":"","icon":10554,"iconUrl":"https://lexogen-customerportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10554","groups":[],"key":""},{"id":"10063","name":"Tech Support Customer Satisfaction Survey","descriptionHtml":"","callToAction":"Tech Support Customer Satisfaction Survey","introHtml":"<p>Take our 2 minute survey and let us know how we can improve your experience!</p>","icon":10309,"iconUrl":"https://lexogen-customerportal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[10018],"6":[10040]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOTdjOWZiMC0xZmVjLTRlNGMtOTk0NS1hOTBmM2EyYjMwNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU2MTMwMTQsIm5iZiI6MTc2NTYxMTgxNCwiYW5vbklkIjoiYW5vbi11c2VyIn0.vrXaokfJcqOdrCJ89m5rxXOZypgfwIR9QxX0ScQrPBM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c97c9fb0-1fec-4e4c-9945-a90f3a2b304e","tokenDurationInMins":20}},"sharedPortal":{"name":"Lexogen Customer Portal ","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://lexogen-customerportal.atlassian.net/wiki","kbLinkDomainURLs":["https://lexogen-customerportal.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}