If you notice your products were stored incorrectly at any time, please immediately store them at the correctly indicated temperatures and contact support@lexogencorrect temperatures (as indicated on the box label) and contact support@lexogen.com for further advice.
Ideally, please provide us with the following information when reaching out, so that we can provide advice and recommendations as quickly as possible:
A photo of the box or tube label(s) OR
the box/tube lot number(s) and batch number(s) (if available) AND
Catalog number(s) and name(s) of the affected kits
How long it was stored incorrectly
Specifically, what temperature(s) or storage conditions the products were exposed to
NOTE: Correct storage temperatures can be found on the box and individual component labels, and are listed in all Lexogen user guides in chapter 2: “Kit components Components and Storage”Storage Conditions”.