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Data Analysis Support

To help us provide you with a speedy resolution, please include details of your data analysis tools and parameters, reference annotation(s), sample type, RNA quality, sequencing instrument and formats, and indexing details; as well as which kit(s) were used (e.g. Kit name, Catalog no., lot no(s)).

Useful results to attach that will help us evaluate your issue thoroughly include: Fastqc reports, read mapping statistics, copies of pipeline error messages or log files, and any other analysis output files or charts that are relevant to your request. If you need a link to upload larger data files please let us know in the Description and we will set this up for you.

Required fields are marked with an asterisk

Please indicate the species and reference genome annotation(s) used for data analysis.

Please include the kit catalog number (SKU, e.g., 015.384).

Please provide the kit, and/or kit component lot number(s).

Please select your country from the dropdown list.

Please enter your country if it is not included in the dropdown list.

Phone number (with country/area code), skype user name, etc.

By submitting this form to Lexogen, you agree that we may use the included information and data to provide you with technical support. All data is kept confidential. See our privacy policy for more info

(select the most applicable option).

A brief (one sentence) description of your request.


Description

Drag and drop files, paste screenshots, or browse

Maximum total upload size is 100 MB.

Select any/all products related to your enquiry.

(e.g. NextSeq 500, SR75).